Refunds and cancelling
Cancel any time
- Go to Billing and press Cancel. It takes one click, and we email you to confirm.
- You won't be charged again. Everything keeps working until the end of the month or year you've paid for.
- Changed your mind? Press Undo on the same page any time before then.
- Your data stays until you close the account. Closing it is a separate step on the Account page, with 30 days to reopen.
The free trial
The trial needs no card, so there's nothing to cancel and nothing to refund. When it ends, your account becomes read-only until you pick a plan.
Refunds
Monthly plans aren't refunded; an annual plan cancelled within 30 days of paying is refunded for the months not used. If a renewal slipped your mind, email us within 7 days of it and we'll refund it.
- Monthly plans: no refund for a month that's started, apart from a renewal that slipped your mind (below).
- Yearly plans: cancel within 30 days of paying and we refund the whole months you haven't used.
- A renewal you forgot about: email us within 7 days of it and we'll refund it in full. We remind you before every renewal (3 days before a monthly one, 7 days before a yearly one), but we'd rather refund than leave you paying for something you didn't want.
- Upgrades: the part-period charge for an upgrade follows the same rules as the plan it's for.
- Watching hours over your allowance are for hours already used, so they aren't refunded unless we got the count wrong.
- If we take Authority away or it doesn't work for a long time because of us, we'll refund the time you couldn't use it.
How to ask
Email support@useauthority.live from the account owner's address and say which payment. Refunds go back to the card you paid with. Banks usually take 5 to 10 working days to show them.
Before you dispute a charge with your bank
Please email us first. Your statement shows AUTHORITY. If you don't recognise a charge, it's almost always us, and we can sort it out faster than your bank can.
This page doesn't affect any rights the law gives you.